The Counter Call
You decide stock, credit and staff every day. Nobody taught you how.
Format: E-book. Price: ₹499 (incl. of all taxes). Available now as an e-book. Instant download after payment.
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THE READER
Who it's for
You run a kirana, general, hardware, mobile, garment or medical shop. You decide what to stock, whom to give credit, whom to hire, whether to renovate and when to open a second outlet. Most of these calls get made at the counter, between customers.
INSIDE THE BOOK
What's inside
- How to find the real cause of the problems that keep coming back, before you spend money fixing the wrong one.
- A kirana store where cash goes missing, and the real cause is how the drawer is handled, not who is working at it.
- A mobile shop owner who has to choose between opening a second outlet and adding a repair counter.
- A medical shop owner who tries online orders on a small scale before spending on an app.
- Worksheets and a scorecard for each of the seven stages, from seeing the real problem to carrying out the decision.
All cases are illustrative, not real people or businesses. The book is not legal, tax or financial advice.
Questions before you begin
Will it tell me what to stock or whom to give credit?
No. It gives you a method for deciding, and you test each decision before you commit to it.
Do I need to read BSI or Your Call first?
No. This book stands on its own. It uses the same seven-stage method as BSI, written for shop owners.
Is there a paperback?
Not yet. It is available now as an e-book.
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NEXT STEP
Work through your decision
If you want help working through a real decision with this method, look at BSI Sankalpa. Explore BSI Sankalpa