The Delivery Call
Your client bet their core system on your plan. Make sure the plan was decided, not assumed.
Format: E-book. Price: ₹499 (incl. of all taxes). Available now as an e-book. Instant download after payment.
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THE READER
Who it's for
You signed a date you did not fully believe, and now you are living inside it. You lead delivery as a senior leader, delivery head or programme director, modernising policy, billing and claims systems for insurers, with teams in India and clients overseas. You decide on timelines, scope, pricing, staffing and when to tell the client the truth, and you make calls about your own career.
INSIDE THE BOOK
What's inside
- How to find the real cause of the problems that keep coming back, before you spend money fixing the wrong one.
- A delivery head asked for a platform upgrade, when the real problem is how long claims take to close.
- A programme head who signed an 18-month plan for a 30-month job, and how she reordered it.
- A delivery leader deciding whether to tell a long-standing client that a project is off track before they find out.
- Worksheets and a scorecard for each of the seven stages, from seeing the real problem to carrying out the decision.
All cases are illustrative, not real people or businesses. The book is not legal, contractual or financial advice.
Questions before you begin
Will it tell me how to run my programme?
It is not a project management book. It gives you a method for the decisions behind the plan.
Do I need to read BSI or Your Call first?
No. This book stands on its own. It uses the same seven-stage method as BSI, written for technology delivery leaders.
Is there a paperback?
Not yet. It is available now as an e-book.
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NEXT STEP
Work through your decision
If you want help working through a real decision with this method, look at BSI Sankalpa. Explore BSI Sankalpa